Refund policy

Last updated 5 October 2026

You can try every feature before you subscribe. If Touchliner still isn't right for you, we'll put it right.

14-day refund on your first payment

If you're not happy, ask for a refund within 14 days of your first payment and you'll get your money back in full, no questions asked. Your license will then be deactivated.

Renewals

Renewal payments are not normally refundable, but if a renewal took you by surprise, contact us within 7 days of it and we'll look at it sympathetically. You can cancel any time to stop future renewals; you keep access until the end of the paid period.

If something's wrong

If Touchliner doesn't work as described and we can't fix it, you're entitled to a remedy under UK consumer law, which may include a refund. These statutory rights are not affected by this policy.

How to ask

Email hello@touchlinerapp.com with your order number, or use the link in your receipt from Paddle.com, which processes all refunds as our reseller. Refunds go back to your original payment method, usually within 5–10 working days.